Frequently Asked Questions (FAQs)

Here are some of the most common questions we get from our customers. If you don’t find the answer you're looking for, feel free to contact us and we’ll be happy to assist!

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1. What types of cleaning services do you offer?
 

We offer a variety of cleaning services to meet your needs, including:
Residential Cleaning: Regular cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and more.
- Commercial Cleaning: Office cleaning, retail space cleaning, medical facility cleaning, and more.
- Specialized Services: Carpet cleaning, window cleaning, upholstery cleaning, and more.

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2. How do I book a cleaning service?
You can book a cleaning service directly through our website by https://www.jocleaningservicesinc.com/, or you can call us at (508) 933-4804. We’ll confirm your appointment and discuss the details of the service you need.

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3. Are your cleaning products safe?
Yes! We offer eco-friendly and green cleaning options upon request. Our cleaning products are safe for children, pets, and the environment. We can also accommodate any special requests for specific cleaning products or allergens.

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4. How much does cleaning cost?
The cost of cleaning services depends on the type of service, the size of your home or office, and the frequency of cleaning. For an accurate estimate, please request a free quote, and we’ll provide you with a tailored price.

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5. Do I need to be home during the cleaning?
No, you don’t need to be home during the cleaning. Many of our clients choose to provide us with access instructions (such as a key or door code) for us to clean while they’re away. If you’d prefer to be home, we’re happy to schedule a time that’s convenient for you.

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6. How long does the cleaning take?
The length of time required for a cleaning depends on the size of the space and the type of service you’ve requested. A standard house cleaning may take anywhere from 1-4 hours, while more extensive services like deep cleaning or post-construction cleaning may take longer.

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7. Are your cleaners insured and background-checked?
Yes! All of our cleaners are fully insured, licensed, and undergo thorough background checks before joining our team. We take pride in hiring trustworthy, professional staff to ensure your peace of mind.

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8. What should I do to prepare for a cleaning appointment?
We recommend tidying up personal items and valuables before our team arrives, as this allows us to focus on the cleaning. If you have specific areas or tasks you'd like us to focus on, please let us know ahead of time.

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9. Do you offer one-time cleanings or only recurring services?
We offer both one-time cleaning services and recurring cleaning options. Whether you need a deep clean for a special event, regular weekly cleaning, or a move-out cleaning, we can accommodate your needs. Just let us know what works best for you!

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10. What if I’m not satisfied with the cleaning?
Customer satisfaction is our top priority. If you're not fully satisfied with the cleaning, please let us know within 24 hours, and we will send a team back to resolve any issues at no extra charge. We want to ensure your space looks perfect every time!

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11. Can I customize my cleaning service?
Absolutely! We understand that every home or business has unique needs. You can customize your cleaning service by letting us know what specific tasks you’d like included or excluded (e.g., dusting, floor cleaning, window washing). We’ll tailor our services to suit you.

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12. Do you clean on weekends or holidays?
Yes, we offer flexible cleaning schedules, including weekends and holidays, to accommodate your needs. Simply let us know when you’d like us to clean, and we’ll find a time that works for you.

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If you have any additional questions or need more information, don’t hesitate to reach out! Contact us or call us at (508) 933-4804 to speak with one of our team members.